Wednesday, February 28, 2024
HometechSingtel 5G services restored after users faced intermittent mobile access issue

Singtel 5G services restored after users faced intermittent mobile access issue

SINGAPORE – Singtel has restored its 5G services, almost four hours after hundreds of users reported problems with the local telco’s mobile services on Tuesday morning.

In an update on Facebook at about 1.30pm, the telco said: “Intermittent access to mobile data services for affected 5G customers has been fully restored.

“We apologise for the inconvenience caused, and thank you for your patience.”

A Singtel spokeswoman said that the telco’s engineers completed scheduled network maintenance activities in the early hours of Tuesday.

She added: “A few hours later, a small number of 5G customers started experiencing intermittent access to their mobile data services.

“However, there was no disruption to mobile data services as our 4G network was running as usual and affected customers were automatically switched to 4G, with only a handful advised to reboot their devices in order to access 4G.”

The spokeswoman said that services were fully restored by 12.30pm.

“We apologise for the inconvenience caused and thank our customers for their patience,” she added.

Users started reporting issues with Singtel’s services to the Downdetector website – which tracks outages – from around 9.06am, with the number of reports hitting close to 400 at about 10.20am.

Some 73 per cent said they had problems with Singtel’s mobile Internet services, while 17 per cent had problems with its signal connection, according to Downdetector.

In a post around 10.45am, Singtel said that some 5G customers might be experiencing intermittent access to their mobile data services, following a “planned maintenance activity”.

“Our engineers are urgently working to resolve this and we will provide updates as soon as they are available.

“In the meantime, affected customers can switch to 4G to continue to access their mobile data,” the telco said.

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